Brand Campaign
Core Team: Colin McRae, Jonathan Larson, Simon Lee, Rachel Jacques
Bring the brand’s new promise to life. Raise aided and unaided brand awareness. In under four weeks. With no new budget.
Brand Promise
After brand and execs finalized the brand promise, LendingClub’s marketing teams did research to determine which value props resonate with our customers. From these, our campaign messaging approach was born.
Video
With no budget to create new video, we looked back to a series of commercials produced in 2018. With tweaks to the intros/outros, voiceover messaging, and graphics, we were able to create new assets that align with the campaign goals.
Display and Social
The key graphic element in the commercial was the big red square behind the LendingClub members, which we used to visually tie the campaign together. The red square became a rotating red cube in display ads.
Out-of-Home
The red square translated to a red outline in out-of-home billboards and ads.
Direct Mail and Email
Given the limited time frame, we had to work with what direct mail was already running. We took one of the control packages for the month, and added in some small tweaks to bring the headline messaging and creative assets in line with the rest of the campaign. Email similarly needed to work within our most recent templates, so we made sure that all imagery tied together.
All Together Now:
Results
Drive Awareness & Consideration
YouTube lift study +11.3% pt increase in Brand Awareness and +2.6% pt increase in Consideration
Website traffic in exposed DMAs have increased 10% during the campaign (adjusted for bounces)
Gross Issuance: $183 MM [37 DMAs]
Challenges
Only 63% reachable due to match issues
TV/social targeting differed from DM/Email
Learnings
Strengthened expertise in multi-channel execution
Even brand marketing messages convert
Creatives used for further retargeting with direct messaging
Proof of capability